In 1985, Gary and Ed Stern sought to create a product;
software that would provide for the needs of a variety of different companies.
In the beginning there was not a clear idea of what this software would be or
look like. At the prompting of Canary’s first clients, we were lead down the
path of historian and trending applications. This was the start of Canary Labs.
Founded near the suburbs of Philadelphia, the vision of the company eventually
grew as did the company itself. In 1991, Canary Labs moved its headquarters to its
current location in Martinsburg, Pennsylvania. The foundation of this company
was built on looking for the customer’s need and then fulfilling that need. This
has led us to where Canary Labs stands today and has helped to create our
philosophy. We are dedicated to providing for the customer’s needs, creating a
superior product, and exceeding expectations in the world of business.
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| Canary Labs focuses on developing solutions | |
Over the last 29 years Canary Labs has worked to perfect our
software to make it more user friendly to the customer. Companies were
questioned, analyzed, and watched so that we could better get into the mind of
the people using our Historian and Trending products. There were many instances
where the software was redesigned to make it more usable and functional for the
customer. Many companies have saved millions of dollars, all because Canary
Labs made it a point to listen and meet the needs of the customer. One customer
said, “I was really impressed
with the ease of use and easy setup procedures. The performance and file
management of the Canary Enterprise Historian helped us keep hardware costs
down. The Canary Labs technical support team also provided first class service
and help when needed." Canary Labs is not your average company. We
are dedicated to satisfying the customer. If the customer has an issue or needs
help in anyway, our team of experts will take them step by step through the
issue until the customer is content with the outcome.
Everyone has high expectations when you are looking to buy a
product. There is often a major letdown when the product does not achieve these
expectations. This is not the feeling that Canary wants their customers to have
after they buy our software; which is why we look to accomplish more than the
customer expects. Since our singular focus has always been to log and read
data, it has given us the opportunity to become very knowledgeable in this area
giving the customer a chance to take advantage of our excellent customer
support. We seek to give you the most current and advanced software we can give
you, at the best price. This is yet another reason customers can trust
Canary Labs.
So what is the Canary Philosophy? It is to create quality
products for the needs of the customer in a way that makes sense and is simple
to use. If the software is too complicated for the user, there is not as much that
can be accomplished from it. Our experience gives us an advantage and allows
companies to benefit from our Historian and Trending software’s capabilities;
such as speed and an abundance of useful data. We do not want a customer to
feel regret when they walk away with our product, this is why we have put so much
effort into creating the best software we can and not taking the shortcuts that
other companies might take when writing software. Making the customer a priority is what this
company is all about. This is the way that this Canary flies.
