The Canary Labs Commitment

At Canary Labs, we value our customers and want them to be the best in their respective industries. What does this mean? This means that we feel the need to create a program that that allows us to totally focus on our customers’ needs and give them the highest level of support and commitment that they deserve. This dedication towards our customers is why we created the CustomerCare program. 

Caring For Our Customer's Needs

When you subscribe to the CustomerCare program, you are protecting your investment. Often companies have to invest a good bit of money into data software to get the results and quality that they want and need. This investment needs protecting. Your CustomerCare package does exactly this. Also, you can choose the package that best fits your needs as a company which saves you money and gets you the most value out of your software purchase. You took a lot of care in making sure the software you chose was the best for your company's needs; in turn we want to live up to that expectation and provide you with the care that you deserve. 

This means that:

•  You Will ALWAYS Get the Latest Product Updates, Upgrades And Service Packs – It ensures that you will always get the latest version of your software product without any additional cost; every new release, version, feature, enhancement, and improvement which means you will always have the most current technology at your fingertips.

• You Receive On-Demand Updates – No more waiting for a CD in the mail. You can download the latest updates instantly. These updates are released regularly and when the need arises.

• Live Help Desk Personnel – Access to technical email or live help desk support from our team of highly experienced support professionals. This means avoiding that annoying automated voice that goes through eight different steps before finally getting a hold of the person you need to talk to. Being able to talk to a live person means that you can get the help you need faster. 

•  Remote Desktop Sharing – Ever had trouble explaining an issue and putting it into words? This is where our remote desktop sharing feature is very valuable. When a problem is too difficult to describe or has not been reproduced, we use this method to better understand the issue and the steps that are need to correct the situation.
  
  
• Product News Delivered Right To Your Desktop – Regularly receive product news and information about your solution directly from Canary Labs.

We want you to succeed at what you do. This is why we want to give you the best product and best service available to fulfill your needs and make your company more profitable. The whole point of our CustomerCare program is to support your daily work flow and decrease the amount of interruptions that occur. When you subscribe to it, you are not only protecting your investment, you are securing your future.