Is Customer Support Really Necessary?

You may be thinking: Do I really need Customer Support? Or is this something I can skip to save money? You may believe it to be unnecessary, but in the long run, you are only hurting yourself and costing yourself more money. Protect your investment in our product by renewing your annual Canary Labs Customer Support subscription!

Let's say, for example, that our latest version of product was released and you saw a feature you wished to have, but your company is not under support. The only way to get that new version is to buy the product again. If you had been under support, you would have received the newest features at no additional cost. The cheapest way isn't always the best way, especially when your company is depending on the information provided by our products.

Like a life insurance policy, are you able to buy one after you are dead? Or a health insurance policy after you have become ill? Don't wait until it's too late to be covered by our Customer Support. Do you expect your outdated software to work when it was written years before the operating system was released?

The Canary Support team hard at work

Some customers only buy support from the companies they don’t fully trust or when they believe that their product won’t have a long-lasting life. They feel since Canary Labs is very reliable, they don’t want to waste money on product support for a product that will never need supported. This is the wrong way to look at our customer support, it is more than just product support, it is more like “upgrade insurance”. Without an active Customer Support subscription any help needed will be routed to your account manager rather than our professionals.

There are many benefits to keeping up to date on your support. Outdated software means trouble. With support, you receive all the new version releases, minor updates, fixes and enhancements. Need immediate help? You have access to technical email or live help desk support from our team of highly experienced support professionals.When a problem is too difficult to describe or has not been reproduced, we even use a remote web screen sharing session so that we can solve the issue with you directly on your computer.

If you are NOT a member of our Customer Support program, you will no longer receive updates, upgrades, or technical support. If and when you find that you need these essentials, you will regret not having kept your subscription up to date.

Here's the gamble: not renewing your Customer Support. You would have to hope that our software would last 7 years without needing any support or having become outdated to stretch your money to the furthest point. But in this day and age, technology is moving quickly. Imagine something technological created 7 years ago, it may work, but is it working as well as the things created just within the last year or two. You could make it work, but how efficient is it? 

Here is the real question: Can you risk NOT collecting data?